Finding Items

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from eSavingCity.com, click the "Add to Cart" button on the item's product information page. Once you've added an item to your shopping cart, use the top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the View Cart icon at the top of every page of our Web site.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the Delete check box, then click on the "Update" button. The item will be removed from your current Shopping. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.

Sign In

Enter your e-mail address(Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.), If you are the first time shopping with us, please click on “Is this your first time shopping with us?” and continue to fill out the required personal . Or if you are a returning customer, click on “Or, if you are a returning customer, please sign in.” and fill in the password field. You will be asked to provide a password for your account later in the process.

Enter a Shipping Address

Tell us where you would like to ship your order.

Select a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. We will estimate shipment and delivery dates for you on the order form, and in the order confirmation e-mail that you will receive after placing your order.

Provide a Method of Payment

Next, let us know how you would like to pay for your order. We accept Visa, MasterCard, and other credit cards. All orders must be prepaid. If you're paying with a credit card, please enter the number without spaces or dashes.

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message.

Order Status

To check the status of your order, please logon your account.

Cancellation of order

A processing fee of $10 will be applied if you cancel your order within 72 hours after you place your order.

How to review your past orders?

You can review all of your orders with us via My Account on the top of every page. Click on My Account button that will open the My Account page. Click on Order History button, you will see a list of your past orders. Thank you for your continuing confidence in eSavingCity.com.

How to review and update your Saved Items?

Click on My Saved Items on the left, you will see a list of your Saved Items. To add any item to your Saved Items, simply go to any product page, and click on "Add to My Saved Items" button. To remove any items from your Saved Items, please click on the delete option on the list of your Saved Items, then click on "Update" button.

How to review and update your Wish List?

Click on My Wish List on the left, you will see a list of your Saved Items. To add any item to your Wish List, click on "Add New Wish List" button, then type the information as detailed as possible. To remove any items from your Wish List, please click on the delete option on the list of your Wish List, then click on "Update" button.

How to organize your account profile and change password

By clicking on the My Account on top of each page, you can organize your personal profile via My Profile and change your password via Change Password.

Stock Availability in eSavingCity.com includes:

• In Stock.
• Usually ships within 48 hours.
• Usually ships within 1 to 3 business days.
• Usually ships within 1 to 4 weeks. For those items, we will be looking for you with other suppliers.
• Temporarily unavailable.

Please pay attention to our Availability when you add the item to your Shopping Cart.

If the item in your order is unavailable in the short term, we will notify you with a confirmation e-mail that the item is temporarily unavailable. If you choose to cancel the item, we will refund you immediately.

eSavingCity.com accepts Visa, MasterCard, and other credit cards. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information. Please note that, to receive the low prices that eSavingCity.com offers, we will charge credit cards at the time that the order is placed.

We also accept Money Order and check. If you would like to pay your order by Money Order or check, please contact us at orders@eSavingCity.com for payment instruction after you place your order.

We understand your concern about wanting the highest level of security when using your credit card to make purchases over the Internet. You can be sure that eSavingCity.com takes this matter seriously and has implemented the necessary security measures to ensure your protection.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. When you place an order, we encrypt all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If you have any questions and suggestions, please do not hesitate to contact us at customerservice@eSavingCity.com. You will hear back from us within 48 hours.

Why can’t I log in my account or place order?

In most cases, this problem is cookies-related. Please ensure that cookies are enabled in your browser. We require the Secure Sockets Layer ( SSL ) protocol, and Cookies to be enabled on your browser in order to take advantage of many special features, such as login, registration and ordering. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. Here are some simple instructions to enable SSL and Cookie:
If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked. You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.
If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration. You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set.

To log out your account, please simply close your browser.

When will my Credit Card be charged?

Please note that, to receive the low prices that eSavingCity.com offers, we will charge credit cards at the time that the order is placed.

How do I pay for my purchases at eSavingCity.com?

eSavingCity.com accepts Visa, MasterCard, and other credit cards. We also accept Money Order and check.

When will I receive my credit after I cancel my order.

You can expect a refund within 3 to 7 business days after we receive your cancellation confirmation.

Can I use more than one coupons for one order?

No. eSavingCity.com has offered many coupons to our customers for great savings. However only one coupon can be used for one order.

How do I find out the status of my order?

To check the status of your order, please logon your account.

Why haven’t I received your Customer Service’s email response?

If you have contacted us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from eSavingCity.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again.

If you have any other questions, please do not hesitate to contact us at customerservice@eSavingCity.com. You will hear back from us within 48 hours.

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